Application Support Services

Our consultants are able to provide onsite and remote support to your existing software applications.

We can provide you level 1 support (service desk support) up to level 3 (technical support) to your company.

Our team can provide you with the necessary application administration support. We can create a substantial knowledge management centre for you by documenting all your procedures and where necessary adapting the best practices.

The services include, but are not necessarily limited to:

o Incident and Problem Management;
o Software Change and Release Management;
o Application Monitoring;
o Continual Service Improvement;
o Application Enhancements;
o Assistance with Disaster Recovery planning and testing;
o Back-ups and restores;
o Service Reporting;